Welcome to our FAQ!
Here we have collected the most common questions and answers about our products. Whether you are wondering how long a shampoo bar lasts, how to use our skin care products or want to know more about deliveries and returns, you will find the answers here. Can't find what you are looking for? Contact us at order@dalarnaseko.se and we will be happy to help you further.
Frequently Asked Questions & Answers
Contact
Send your inquiry via our form here
You can also contact us via email:
📩 jobb@dalarnaseko.se – for collaborations, resale and other inquiries
📩 order@dalarnaseko.se – for customer service & product questions
Email us at order@dalarnaseko.se and we will get back to you as soon as we can!
If you have not received a response, try sending your email again.
You can also text us at 076-846 17 38 (please note that no calls are answered on this phone number)
Unfortunately, we do not have a physical store at this time.
However, it is possible to order online and pick up at one of our packing stations in Borlänge.
Select the shipping method "pick up" at checkout and you will receive an email when your order is ready.
Address
TC Pump
Flodaby 20
781 97 Borlange
Open
Mon - Fri 8:00 AM - 5:00 PM
Closed for lunch 12-13
Deliveries
We ship throughout the EU. Shipping costs are additional and calculated at checkout.
Normal delivery time within Sweden is 2–5 working days . During promotions or holidays it may take a little longer.
Estimated delivery times:
Sweden: 2–3 days
Europe: 4–7 days
If you feel unsure, you can always contact us at order@dalarnaseko.se
Yes. Once your order has been shipped, you will receive an email with a tracking link.
We ship with Postnord from Sweden with trackable delivery.
Domestically, free shipping applies for postal packages over 599 SEK.
Within the EU, shipping is fixed at SEK 170 and delivery time is normally 4–7 working days.
Import fees may apply outside the EU.
Returns & Complaints
Yes – if the product is completely unopened, you can return it within 30 days . We do not accept returns on tested or opened products. You are responsible for return shipping.
Read more here
Fill out our contact form here and attach pictures/video and batch number. We will help you as soon as we can!
Read more here
Then you have received a Monday copy .
This can happen if the shampoo has been pressed at too low a temperature – something that can sometimes happen because we manufacture using a low-temperature method to preserve the nutrients in the ingredients 💛
But! It's easy to fix at home:
Here's how:
- Place the champagne cake in the oven at 50 degrees for about 10–15 minutes, until it becomes like soft dough.
- Take it out, let it cool a bit and reshape it with your hands (when it is no longer sticky).
- Let it harden and rest for a day.
✨ Voilà! Now you have a reshaped, solid and durable shampoo bar again – ready to last a really long time.
Products
No. Our products are free of sulfates, silicones, parabens, synthetic fragrances and unnecessary additives.
Our products are formulated specifically for sensitive skin and scalp – with gentle ingredients. Many with sensitive skin experience great improvement.
We always recommend that you test on a small area of skin first if you are unsure.
Absolutely not. We are strongly against animal testing. All our products are cruelty-free.
We use fragrance from natural, plant-based extracts and essential oils in selected products.
According to the Cosmetics Regulation, some of these are listed as “Parfum” in the INCI, even though they are plant extracts and essential oils. Fragrance-free alternatives are available.
Yes, many people with sensitive skin and scalps – including eczema, rosacea or psoriasis – find that our shampoo bars feel soothing and gentle.
They are free from sulfates, synthetic fragrances and unnecessary additives that can often irritate the skin.
Recommended products for these problems:
For the hair:
Chamomile series
To the scalp:
Evening primrose oil
For the skin:
Chamomile soap
Natural soap Activated charcoal or White clay
Anti-Redness Serum
Cleansing/Makeup Removal
Shampoo & Conditioner
A shampoo bar is shampoo in solid form – completely without plastic packaging, but with the same (or better!) effect as a liquid hairdressing shampoo. Our bars are handmade in Sweden and last a long time.
Wet your hair thoroughly. Gently massage the bar into your scalp until you get a rich lather. Then massage the lather into your scalp and rinse thoroughly.
A conditioner bar is a solid conditioner – without plastic packaging but full of nourishing ingredients. It softens, detangles and seals the hair shaft after shampooing.
Our balm cakes are handmade in Sweden and are equivalent to up to 2,000 ml of liquid balm – generous, effective and minimalist.
Moisten the cake and gently run it over the lengths of abundantly wet hair – a little goes a long way! Squeeze into the lengths. Leave to work for a while before rinsing.
You can also use the conditioner as a leave-in or hair mask.
Perfect as a moisturizing lotion on wet skin.
Not necessarily! Our shampoo bars are so nourishing and moisturizing that many people can do without conditioner. Experiment and find out what works best for your hair.
If conditioner isn't suitable for every wash, it works great as a hair mask – or as a moisturizing lotion for bare skin and dry lengths and ends.
One bar is equivalent to about 5–7 bottles (1500-2000 ml) of regular shampoo and lasts up to 90+ days , depending on hair length and usage.
For best durability – let the cake dry between uses. Use a loofah pad to absorb water and make the cake last longer.
Avoid leaving the hair buns in water.
Yes! All of our hair cakes are gentle, color-preserving and sulfate-free. Many of our customers with colored hair find that their color lasts longer because we avoid strong surfactants.
Yes, absolutely. Because our cakes contain a lot of moisture and nutrition, they are incredibly gentle on your hair.
Many people find that their hair stays fresher longer with our products, which means you don't need to wash it as often.
Chamomile : For all hair types including oily or damaged hair – hairdressers' favorite.
Lavender: For curly, dry or gray hair – moisturizing and softening.
PRO Growth: For those who want to stimulate hair growth and get stronger, fuller hair.
The Growth Series: If you want to revive dormant hair follicles for more hair and thicker hair.
TIP! If you want to choose Chamomile, Lavender or PRO growth as a shampoo/conditioner, you can add the Grow Mist for thicker hair growth, you don't have to have the entire grow series for results.
Yes. All of our shampoo bars are based on mild, skin-friendly ingredients and work great as a facial cleanser, makeup remover or even as a soap.
Also works as a makeup brush cleaner (without ruining them!).
Yes! Our balm cake is so gentle, nourishing and natural that it works great as a multifunctional skin care product .
If it doesn't feel right for your hair (which can sometimes happen depending on hair type), you can instead use it as:
🌿 Solid body lotion - melts into the skin after the shower and leaves it silky smooth.
🌿 Face balm – for dry areas, cheeks or as a night mask.
🌿 Hand cream – perfect for swiping over hands and cuticles.
🌿 Lip balm or after sun – soothing and moisturizing.
💫 Nothing needs to go to waste – that's the beauty of natural and well-thought-out hair care!
Unused: At least 2 years from date of manufacture.
In the shower: 1 year or more – as long as you store it properly, such as on a loofah pad where it is allowed to dry between uses.
💛 We make in small, fresh batches and our hair cakes sell quickly – so you always get a freshly made product. You can find the best before date on your packaging.
The Grow Series
The Växa series is our most advanced hair care series, designed to support hair growth and reduce the feeling of hair loss.
The series contains PRO Growth Complex + Capilia Longa – a patented natural extract used in studies with very promising results.
Read more here
Yes! The series is developed for both women and men, and works on all hair types – whether your hair is curly, straight, thin or thick.
You can often notice a difference within the first few weeks. We recommend using the products regularly for at least 90 days to evaluate the full results.
Keep in mind that hair growth is a slow process that is influenced by many factors.
Spray directly onto damp scalp before going to bed. Massage in with fingertips.
The product should not be rinsed out . Can be used on both dry and damp hair.
Yes, but for the best effect, we recommend that you use the Växa series products together, without mixing with hair care products that contain silicone or sulfates.
One shampoo bar or conditioner bar lasts for about 90+ days and is equivalent to 5–8 bottles of traditional shampoo/conditioner
Växa Mist 100 ml lasts about 1–1.5 months with daily use.
Grow Mist 250 ml lasts 2.5-4 months when used daily (evening).
The exact number of days may vary depending on how much you spray each time and how large an area you treat.
Many people find that the bottle is very bulky because it is only applied to the scalp - not to the entire hair.
You're paying for real nutrition, not 75% water in a plastic bottle.
Our products contain high levels of active, natural substances – without unnecessary fillers or marketing gimmicks.
This also means that our products last significantly longer (4-6 times longer) than a conventional 250-300ml bottle of shampoo. This makes the product even cheaper in the long run than similar alternatives that sound cheaper.
The results speak for themselves.
Hair care for hair extensions & extensions
Yes! Our shampoo bars are very gentle and are also perfect for those with hair extensions or extensions.
They contain no sulfates, silicones or heavy oils that can disrupt the attachments – just nourishment, moisture and gentle cleansing.
No. On the contrary, our shampoo bars are a gentle alternative compared to many regular liquid shampoos which can be too strong.
Apply the shampoo to the scalp and the conditioner to the lengths for best results.
- Wet your hair thoroughly.
- Massage the shampoo cake directly onto wet scalp and massage in. Rinse.
Avoid rubbing into the hair roots – focus on the scalp and let the lather run through the lengths.
💡 Tip: Always use a loofah pad to keep the cake dry – it will make it last longer!
When you have hair extensions or extensions, it's extra important to apply conditioner correctly – and our conditioner cake is perfectly adapted for just that! 💛
Here's how:
- Wet your hair thoroughly and gently pull it along the lengths of your hair (only the lengths, avoid the ends!).
- Squeeze the conditioner into the lengths + leave on for 2 minutes.
- Rinse out or leave in as a leave-in treatment for dry ends.
Other
We sometimes offer test kits in connection with promotions. Keep an eye out in our newsletter and on Instagram.
Follow us on Instagram and subscribe to our newsletter for access to exclusive offers, competitions and news.
If a product does not suit you, we will help you find the right alternative. Contact us at order@dalarnaseko.se within 30 days with your order number and we will resolve it according to our guarantee.
Grow series
Discover the Växa Series from Dalarnas EKO – a powerful combination developed to stimulate hair growth and bring dormant hair follicles to life.













